You don’t need to own a brick-and-mortar business to understand the consumer behavior that is driving customers these days. You do this behavior yourself.
Like this:
— You are in a part of the cities you don’t know well
— A ‘hangry’ mood is in the car
— You pull out your phone and search Safari, Chrome or Maps
— Find one close, click it and either call or get directions spoken to you
Right? Or this:
— Your lawn mower won’t start